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Terms and Conditions

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Stock Items Returned for Credit manufactured products may only be returned for credit with written authorization from within 30 days of the original invoice date.

A 25% restocking fee will be charged for all returns. All products being returned to require a Return Authorization number.

Products must be returned in original condition with the original packaging, components and support material. Credit is contingent upon inspection of returned items.

Return Authorizations

A Return Authorization number must be issued from prior to any item being returned for credit, repair or exchange.

Items returned without approval will be refused and returned to the sender.

Requests for a Return Authorization number may be made to our Customer Service Department at 1 (805) 499-9513.

Repairs and Replacements

A warranty repair of manufactured product includes parts, labor and the return GROUND shipping to the customer.

Repairs made while under warranty are covered for the duration of the valid warranty period.

Non-Warranty repairs receive a “Repair Warranty” of 90 days parts and labor only.

Warranties do not include on-site service.

Advance Replacements of items in question may be arranged if the product is within 30 days of invoice date and is subject to product availability.

Advance Replacements must be secured by the customer with a valid Credit Card or Net30 terms of an account in good standing.


Shipping dates are estimates only. Products will be shipped per the designated Shipping Method. Paying for an accelerated Shipping Method only indicates the product will ship by that method when the product or repair is available. will not be held responsible to accelerate shipping, discount invoices or compensate customers for loss of profits, business or goodwill due to back orders, shortages, shipping complications, damages, product malfunction, labor, construction, nature or delays.


All products sold by carry the original manufacturers’ warranty.

Warranty begins on the invoice date of purchase from or an authorized Dealer / Distributor. Warranty may alternately begin on the date of installation with a valid Installation Completion Form from an authorized Dealer, Distributor or Installer.

Warranties do not cover damage due to abuse, misuse, modification or the result of any third party.

Warranties are not transferable and cover only the original purchaser with a valid invoice.

Manufacturers will, at their option repair or replace equipment, as they deem necessary.

Warranties do not include “on-site” service.

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